How do I Resolve or Reopen a Case?

Tony Sowers

Resolving a case:

1. From Case Details, click the Resolve link.

2. A Change Case Status window opens, select appropriate Status.

3. Enter optional Resolution.

4. Click Resolve button.

NOTE: Once a case is closed it cannot be edited.

Reopening a case:

1. From Case Details, click the Reopen link.

2. A Change Case Status window opens, select appropriate Status.

3. Click Reactivate button.

0 comments

Please sign in to leave a comment.