Merge people records
Wherever you see person details, you will be able to merge that record with another of your choice.
- Select "Merge" next to the person's name when viewing the details of a record.
- Then search for the person you'd like to merge them with and click to select.
Reopen done conversations
Conversations already reopen when someone replies to you, but now you can manually reopen conversations by clicking on the green checkmark. Reopening a conversation will move it out of the "Done" pivot into "Open."
Bcc someone when sending a message
Keep someone in the loop on outgoing communication without sharing their email with the recipient.
See new activity in conversations
With back and forth conversations, forwards, and comments, it's possible that a conversation might have several messages that you haven't read. A red line will appear to indicate any new messages.
Change to character limit for initial text message
The initial message for a campaign will now be limited to 250 characters. This has been a recommendation in our Best Practice article, but will now be standard. SMS text messages are delivered in segments of either 70 or 140 characters, some apps deliver the message all together, but some deliver each segment separately, pinging the recipient's phone up to 8 times in a row with our previous character limit. This often results in recipients unsubscribing or even reporting the message as spam, which then impacts the deliverability of the entire campaign. Using a shorter initial message in combination with the "YES" response will ensure that the people who are interested in your message receive that information and also provide a way for you to quickly identify them in the future.
See an initial message with too much information:
See an initial message with the right amount of information paired with a "YES" response to provide extra information to people who are interested:
People list more responsive
In the People section, you'll notice that the list looks a little different. The entire row is clickable to access the person's details, and you can still select multiple records at a time by hovering over the profile icon until you see a checkbox. The list is a more responsive design so you can interact with it on smaller monitors and tablets.