Update notes for February 21, 2020

1. Set Notifications.  You can now toggle service request notifications on or off in settings.

• From Setting, click Notifications.
• Use Toggle to set notifications On or Off.

2.  Update Additional Contact Information.  You can now get to and edit an additional contacts record from within a case.

• From the Service Request Details panel, scroll down to Additional People.

• To the right of the person's name you wish to edit click  and then click View.
• The people record opens for the additional contact, click Edit.
• Make necessary edits and click Update.

 Communications

3.  Viewing items marked as "Done".  A Done pivot has been added that allows you to inbound items which have been Marked As Done.