How do I share a conversation?

Tony Sowers

You can share a message within a communications item.

Click the Inbox icon on the left navigation menu.
Click on the conversation.
From the action menu click the ..., click then select Share from the drop-down.
From the Share pop-up, enter Comments that you wish to share.
Next add one or more Recipient(s). It is important to note that receipts must already exist as a contact in the CRM before they can be added. Also note the color of the recipients avatar--blue designates CRM users.
Click the Share by email button.