How do I comment on an inbound message?

Tony Sowers

1. Open Communications by clicking on the Inbox icon.

2. Click on the message

3. Type your comment in Add a Comment field and press enter.

4. If you'd like to tag someone, type in an @ and then click on the user.

7. New comments will display above the Comment field along with a green badge with commenter's initials.

8. The latest comment is also visible from the Inbound Message grid.

9. Users can also see when someone is actively leaving comments from the Inbound Message grid.

11. To view an in-app alert, see this Help Center Article.