You can share a message within a communications item.
- Open the Communications via the communications icon on the left navigation menu.
- Hover over the inbound message that you wish to share and click the message details icon.
- From the action menu, click Share.
- From the Share message pop-up enter Comments that you wish to share.
- Next add one or more Recipient(s). It is important to note that receipts must already exist as a contact in the CRM before they can be added. Also note the color of the recipients avatar--blue designates CRM users.
- Click the Share by email button.