How do I share a message?

You can share a message within a communications item. 

1. Open the Communications via the communications icon on the left navigation menu.
2. Hover over the inbound message that you wish to share and click the message details icon.
3. From the action menu, click Share.
4. From the Share message pop-up enter Comments that you wish to share.
5. Next add one or more Recipient(s).  It is important to note that receipts must already exist as a contact in the CRM before they can be added. Also note the color of the recipients avatar--blue designates CRM users.
6. Click the Share by email button.