How do I respond to campaigns?

 View the Responding to Campaigns video here.

1. From the left main navigation menu, click the Communications icon.
2. From Inbound Filters, click the Campaigns drop down.
3. All current campaigns list displaying the total number of messages for the campaign.
4. Select desired campaign.
5. The first "50" messages of the campaign will list in the main panel.
6. Be sure to look at the total number of messages. The total can be found in the paging information located at the top right.
7. Next let's view the inbound message. Click the View Message icon.
8. Inbound message displays.
9. Select the first 50 messages by selecting the Select This Page checkbox.
10. From the Notification bar, click Select All to select all campaign messages.
11. From the Action bar at the bottom of the main panel you can 1) select a staff to Assign the campaign messages, 2) select one or more Tags to add or replace [Note: Campaign messages are usually pre tagged by the advocacy vendor], and/or 3) Mark As Done to close the campaign messages.
12. Respond by clicking Reply.
13. The Office Default Template opens, You can choose to continue using the blank template or select another approved template from the Communications Content Library.
14. To continue using the blank template place cursor between the "{Salutation}" and the "Sincerely". Begin writing or paste in a pre written response.
15. To continue using another letter template, click Change Template. Select an approved letter to import as your template and click Import. Edit response, if needed.
16. Before sending be sure to double check spelling and spacing.
17. To preview outgoing message, click See Preview.
18. To exit preview, click Close Preview.
19. To send reply message, click Send.
20. Next review how the replies will be go out. Select the Email or Print radio button.
21. Click Send.
22. Finally view send results. The number of messages Emailed, Printed, Failed, and Total.
23. Note: Click View Details to see all outbound messages and their send status. If messages fail, they must be moved back to inbound, correct, and re sent.