- Open the Service Request icon from the left navigation menu.
- Place a check in the checkbox of the case where you wish to compose/edit letter and then click Case Details icon.
- From the Contact Information Panel, click on the contact's name.
- The People record for the contact opens, click the Edit icon.
- From Edit Person, edit necessary information and click Update.
- Click Back to navigate back to your service request.
How do I edit a contact's information from a Service Request.
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