How do I edit a contact's information from a Service Request.

Help Author

Open the Services icon from the left navigation menu.
Place a check in the checkbox of the case where you wish to compose/edit letter and then click Case Details icon.
From the Contact Information Panel, click on the contact's name or add information by clicking the plus signs.
The People record for the contact opens, click the Edit (pencil) icon.
From Edit Person, edit necessary information and click Save.
Click the three dots next to the Service request and click View Details.