How do I assign a Service Request Help Author April 02, 2019 20:17 Updated Follow Open the Service Request icon from the left navigation menu. Place a check in the checkbox of the case where you wish to assign and then click the Assign button. Select a staff to assign opens, click the desired staff name and click Assign. Related articles How do I add a tag to a Service Request? Comments 0 comments Please sign in to leave a comment.