How do I view attachment in a Service Request?

Help Author

Open the Service Request icon from the left navigation menu.
Place a check in the checkbox of the case where you wish to compose/edit letter and then click Case Details icon.
The Case Details display. From the left Contact Information panel scroll down Attachments.
All attached documents will be listed. Click the Attachments pivot/tab to display only content with attachments.
Using the All Activity pivot locate content with an attachment and click the View (Eye) icon.

The content expands and displays, click the grey Attachment icon.
The attachment opens in associated application. For example, PDFs open in Adobe.
When done viewing the attachment close the application.
Click the View icon again to collapse the content.