How do I edit the description and due date of a Service Request? Help Author February 27, 2019 18:07 Updated Follow Click on Services section in the navigation menu. Hover over the Service tile and click on the details arrow. Click on the Pencil icon in the Case information Panel. Add or update a due date via the calendar icon and click Update. Related articles How do I resolve a Service Request? Comments 0 comments Please sign in to leave a comment.