How do I convert a Communication item to a Service request? Help Author February 11, 2019 21:04 Updated Follow Click on the Communications icon in the navigation menu. Mark the checkbox of the Communications tile. Click Escalate in the action menu. Select Create Case or click on the drop down menu to create a Flag or Tour request. Related articles Mail - Video 10: Converting Correspondence to a Case How do I respond to campaigns? How do I move printed letters back to Inbound? Update notes for May 1, 2019 How do I add automatic merge fields to new Content Templates? Comments 0 comments Please sign in to leave a comment.