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How do I convert a Communication item to a Service request?

Help Author
  • Updated
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  1. Click on the Communications icon in the navigation menu.   
    Communicatioins.png          
  2. Click on the message.
  3. Click Escalate in the action menu. 
    mceclip0.png
  4. Select Create Case or click on the drop down menu to create a Flag or Tour request. 
    mceclip1.png

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