How do I convert a Communication item to a Service request? Help Author February 11, 2019 21:04 Updated Follow Click on the Communications icon in the navigation menu. Mark the checkbox of the Communications tile. Click Escalate in the action menu. Select Create Case or click on the drop down menu to create a Flag or Tour request. Related articles Update notes for June 12, 2019 Comments 0 comments Please sign in to leave a comment.