How do I move outbound mail back into the inbound section? Help Author January 15, 2019 19:41 Updated Follow Open the Communications section via the navigation menu. Click on Outbound and hover off the message that you'd like to be visible in the Inbound section. Click the Folder icon on the Communications tile. Click Move in the dialog box. Related articles How do I compose, edit and send an email from a case? Comments 0 comments Please sign in to leave a comment.