How do I move outbound communication back into the inbound section? Help Author February 28, 2019 19:00 Updated Follow Open the Communications section via the left navigation menu. Click on Outbound and hover off the message that you'd like to be visible in the Inbound section. Click the Folder icon on the communications tile. Click Move in the dialog box. Related articles How do I sort inbound and outbound Communications? How do I update a contact's name and address information from the Inbound section? How do I select a Content Template (Form Letter) to use when replying to a person from Inbound in Communications ? How do I use filters in inbound, outbound Communications, and Content Library? How do I compose, edit and send an email from a case? Comments 0 comments Please sign in to leave a comment.