In the Services section, you will be able to compose letters to any person associated with that case.
- Click on Services (flag icon) in the main navigation menu.
- Hover over the case you'd like to open and click Case Details.
- Click on Compose.
- In the message dialog box, choose the letter template and select the message recipient.
- Once the email has been composed, select See Preview to view the final version.
- Click Send or save the message by selecting Save As Draft.