You can create new cases from the Create New (plus sign) on the navigation menu or by selecting Escalate in the Correspondence section.
1. Select Create New (plus sign) and then Service.
2. Search for the person by searching their name, email or phone number. To create a new person click Add a New Person. Once you've selected or created the person, add a description and assignee and click Create Case. If you would like to create a Flag or Tour Request, click on the carrot and then click Create Flag or Tour.
1. Click on the correspondence item and click Escalate in the action menu.
2. Search for the Person or case number and then click Create new Case.