You can create new cases from the Create New on the navigation menu or by selecting Escalate in the Correspondence section.
1. Select Create New.
2. From the drop down menu, click on Service Request.
3. Select Search For A Person to add the name of an existing person or select Create New Person. Once you've selected or created the person, click Next.
4. Add a description, assignee and tags (if applicable) and then click Create Case.
1. Select the checkbox next to the correspondence item and click Escalate in the action menu.
2. Click on the drop down next to the Create Case button and select if you'd like to export the correspondence item to a service request (case, flag or tour).