How do I view a case log? Tony Sowers September 06, 2017 14:46 Updated Follow 1. From Case Details, click View Log. 2. The Record Log window opens, view log. 3. Click Close button. Related articles How do I compose, edit and print a case letter? How do I create a new casework? How do I add a new form letter to Letters? Why are some U.S. House contact email addresses being marked as inactive? Comments 0 comments Please sign in to leave a comment.