Updates for 11/18 after COB


New configuration option to have the ability to sort by message description in the viewer.
NOTE: This is a configurable option. If you would like this option enabled, please contact 


  1. Fix for header and footer defaults not populating in Letters module. Now if your Letter defaults have selections in your user settings, they will populate newly created form letters as intended.
  2. Disable workflow actions once correspondence or cases are closed or once form letters have been archived.
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