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How do I Resolve or Reopen a Case?

Resolving a case:

1. From Case Details, click the Resolve link.

2. A Change Case Status window opens, select appropriate Status.

3. Enter optional Resolution.

4. Click Resolve button.

NOTE: Once a case is closed it cannot be edited.

 

Reopening a case:

1. From Case Details, click the Reopen link.

2. A Change Case Status window opens, select appropriate Status.

3. Click Reactivate button.

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