The Contributor Queue is a separate queue from the Q&A queue to gather additional information from participants. This is typically used for those on the call who do NOT want to ask a question, but maybe want to give the email address, mailing address, etc. for follow up to volunteer or to subscribe to the organization's e-newsletter. Participants are placed into this queue by pressing *6.
Step 1: Enable Contributor Queue
When you sign up for an iTownHall event at http://iconstituent.com/town-hall-sign-up, select Yes under the option "Should Additional Information/Contributor Queue be Enabled? (No Charges Apply)."
Step 2: Select and Prepare Your Screeners
One or two additional screeners will be needed to monitor this queue. If these screeners have not monitored the Contributor Queue before, it is a good idea to have them participate in Telephone Town Hall Training. (If you did not select Yes for training when signing up for the event, you can email email@example.com with your request.)
Step 3: Capture Participant Information During the Event
The login instructions for the screeners monitoring the Contributor Queue is exactly the same as those for the screeners monitoring the Q&A Queue until step 14. See below:
Step 1: Using Mozilla Firefox, go to https://itownhall.iconstituent.com.
Step 2: Log in with your username and password.
Step 3: Hover your mouse over the Teleforum button and right-click on Client Info.
Step 4: Select Open Link in New Tab. (This tab will display the dial in information for your call, please note the number that you’ll be using to dial in.
Step 5: Click on the original browser tab. (It should still be set to the home page.)
Step 6: Hover your mouse over the Teleforum button once again.
Step 7: Click on Go To Teleforum.
Step 8: The system will ask you for your chat name. Enter your first name or an alias, and click submit. (If the system does not ask you for your chat name, it remembers you from last time you logged in.)
Step 9: Using your telephone, dial in on the Host number: 877-212-6960 PIN#: Refer to your confirmation email. (This information is also available on the other browser tab.)
Step 10: After a message indicating you are being transferred into the TeleForum as a screener, you will see your telephone number show up in the iTowhHall website interface under the “Hosts” section as “Dial-in Screener.”
Step 11: Click on “Dial-in Screener” and rename your line to your name.
Step 12: Click on the “I” icon to the left of your name between the speaker and “S” icons.
Step 13: Your icon will then turn into a checkmark, and you will be taken into “Screener View.”
Step 14: Click on the Contributor View tab to move into the contributor view.
Step 15: Click Capture to speak to a participant and capture additional information.
Step 16: After capturing information, let the participant know they will be returned to the call, and click Save and Remove from Queue.
Step 4: Retrieve Your Data
After the event, you can access this data in the Full Report of Attendees by downloading the results in Excel. For more information about reports, see our article How do I view the iTownHall report?