How do I add new case types, case statuses, and office locations?

As you create new cases, you may occasionally find the need for additional options. To add a new case type, status, or office location, click on the icon above the left navigation panel and select the correct option.

  1. You will see all of the existing types, statuses, and locations. You can edit the existing types, statuses, or locations by clicking on the name.
  2. You can create a new one by clicking on the New button that appears on the upper left of the screen.
  3. Complete the form as directed, and then click Save.
  4. To close the list of case types, statuses, or office locations, click the X in the upper right of the screen. You will now be back in your My Cases folder.
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