As you create new cases, you may occasionally find the need for additional options. To add a new case type, status, or office location, click on the … icon above the left navigation panel and select the correct option.
- You will see all of the existing types, statuses, and locations. You can edit the existing types, statuses, or locations by clicking on the name.
- You can create a new one by clicking on the New button that appears on the upper left of the screen.
- Complete the form as directed, and then click Save.
- To close the list of case types, statuses, or office locations, click the X in the upper right of the screen. You will now be back in your My Cases folder.